Refund and Returns Policy

At Green Paradise Nursery, we want you to be completely satisfied with your plant purchases. Please review our refund and return policy to understand how we handle returns, replacements, and refunds.

1. Returns & Replacements

We take great care to ensure that your plants arrive in excellent condition. However, if your order arrives damaged, please contact us within 48 hours of delivery for assistance. To qualify for a replacement or return:

• The plant must be unused and in its original condition as received.
• You must provide photographic evidence of the damage.

Please email us at nurserygreenparadise@gmail.com or WhatsApp us at +91 8745967908 with your order details and photos of the damaged item.

2. Refunds

Refunds are issued in the following situations:

• If a plant arrives severely damaged and we cannot replace it
• If the wrong plant was delivered due to a mistake on our part

Refunds will be processed within 7-10 business days after approval, using the original payment method. Please note that shipping fees are non-refundable.

3. Non-Returnable Items

• Sale items or discounted plants are not eligible for returns or refunds unless they arrive damaged.
• Customized orders or plants specifically grown on request are not eligible for returns.

4. Cancellation Policy

You can cancel your order within 24 hours of placing it. Once the order is shipped, cancellations are not accepted. To cancel, please email us at nurserygreenparadise@gmail.com or call us at +91 8745967908.

5. Customer Support

For any inquiries or assistance regarding refunds or returns, please contact us at:

• WhatsApp: +91 8745967908
• Call: +91 8745967908
• Email: nurserygreenparadise@gmail.com